Business Analyst

CRISTA Ministries
Seattle, Washington, United States
Date Posted: 04/12/2018
Categories: Fundraising - Marketing/Public Relations - Other
Job Type: Full-Time
Employee Workplace: Unspecified
Job Description:

GENERAL SUMMARY: The Business Analyst is responsible for supporting the strategy, drive execution and comprehensive analysis behind our Salesforce CRM and Salesforce Marketing Cloud platforms.  Produce and analyze complex reports, monitor marketing Key Performance Indicators (KPIs), perform donor pipeline analysis, and identify potential marketing and sales gaps.  Develop reporting that is meaningful and actionable for stakeholders throughout the ministry.

 

                                                                                                                                                                                  

 This is a Full Time Position Mon-Fri 8:00-5:00 but can be flexible. Benefits: Medical, Dental, Vision, 403 match
 
ESSENTIAL JOB DUTIES: ESSENTIAL JOB DUTIES: Responsibilities, Accountabilities, and Competencies; May not include all duties of this job. 
1. Work with internal stakeholders to determine CRM business requirements, priorities, and define (KPIs).
 • Develop, publish and monitor weekly, monthly, and quarterly CRM performance dashboards and standardized reports.  Provide ongoing insight to sales and marketing stakeholders
. • Specialize in collecting, organizing, and analyzing Salesforce data.
• Develop an in-depth understanding of the interrelationships of data and multiple data domains.
• Develop and perform standard queries to ensure data quality, identify data inconsistencies, and missing data.  Resolve as needed.
• Standardize data naming, data definitions and modeling.
• Perform data extraction, storage, manipulation, processing, and analysis.
• Collect, profile, collate, and map appropriate data for usage in new or existing solutions as well as for ongoing data analysis activities.
• Interpret donors’ functional and information needs and turn them into functional or data requirements, process models, etc.
• Implement robust new user trainings and documentation.
2. Provide project management support for ongoing growth projects as it relates to Salesforce and Salesforce Marketing Cloud.
3. Assist Data and Marketing teams as needed with pulling lists and helping resolve end user cases in Salesforce and Salesforce Marketing Cloud. 
4. Work collaboratively with supervisor, coworkers and customers.
5. Perform other related duties as assigned.

 

 ESSENTIAL QUALIFICATIONS: Any Equivalent Combination of Knowledge, Skills, Abilities, Education and Experience.
Christian Commitment:  A deep and abiding faith that is fully surrendered to the will of Jesus Christ, evidenced by a lifestyle that is consistent with biblical principles in word and deed.  Commitment to spiritual growth and development.  Demonstrates the values of a CRISTA leader. Education: Bachelor’s degree from an accredited college or university recognized by the United States Department of Education or equivalent. Related experience may be substituted on a year-by-year equivalence. Experience: Two years in data analysis, data manipulation and decision support.One year of CRM management experience.One year of project management experience.Data reporting experience to visualize and accurately report on findings.Communicating and presenting data to businesses and technical teams.  
Software and Equipment Used: Microsoft Office software suite, including advanced excel skills. Background in work with other data management platforms Other Considerations:  Desire to make a difference in the world and work in a Christian environment. Handle multiple, concurrent projects and work within diverse teams. Immaculately organized.Excellent communication skills. Multi-task and problem solving skills.Able to make thoughtful decisions.Enjoy working in a fast-paced, deadline driven environment.Comfortable in managing all end-to-end CRM efforts and clearly and intelligently articulate strategies to all involved parties.  Self-starter, a thought leader and have a background in CRM analysis.

PREFERRED QUALIFICATIONS: Any Equivalent Combination of Knowledge, Skills, Abilities, Education and Experience
Education: Bachelor’s degree in Computer science, Software Engineering, MIS or related field from an institution recognized by the United States Department of Education.  Experience: Two years of Fundraising, advertising or marketing agency experience. Experience working for a non-profit 
Licensure/Certification: Salesforce Certified Developer, Salesforce Certified Administrator 
Software and Equipment Used: Salesforce CRM and Salesforce Marketing Cloud 
 
To be considered for this position, please submit an application via our website: https://app.jobvite.com/j?cj=oPdU6fwM&s=Christian_Jobs
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About CRISTA Ministries

Welcome to CRISTA. CRISTA is a family of ministries empowered to serve the needs of the world with the Gospel of Jesus Christ.  

Based in Seattle, Washington with a reach both locally and globally, we exist to transform lives with the Gospel of Jesus Christ through sustainable, Biblical Christian ministries.  

CRISTA is five distinct ministries, each with their own vision and mission. And yet, they are all part of the CRISTA family. Each ministry has answered the call to serve in their unique way, striving together toward one goal—to draw people into a transforming relationship with Christ. 

From World Concern’s relief and development efforts around the globe; from CRISTA Media’s stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year round at CRISTA Camps; from the young minds equipped with knowledge at King’s Schools to the seniors receiving exceptional care at CRISTA Senior Living. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve. 

Loving God by serving people—meeting practical and spiritual needs—so that those we serve will be built up in love, united in faith and maturing in Christ. 

We look forward to sharing our journey with you. 

CRISTA Ministries Statement of Faith

  • We believe the Bible to be the inspired, the only infallible, authoritative Word of God.
  • We believe that there is one God, eternally existent in three persons: Father, Son and Holy Spirit.
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  • We believe that mankind was created in the image of God, all people everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit.
  • We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a godly life.
  • We believe in the resurrection of both the saved and the lost; they that are saved unto the resurrection of life and they that are lost unto the resurrection of the damnation.
  • We believe in the spiritual unity of believers in our Lord Jesus Christ.
  • We believe that God designed marriage as a covenantal bond between one man and one woman, and God’s intent for sexual expression is to occur only in the covenant of marriage.
  • We believe that human life is sacred from conception to its natural end; and that we must have concern for both physical and spiritual needs.
  • We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.
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